Frequently asked questions
Shipping & Delivery Times
We currently ship within the USA only 🇺🇸
- Your order will be lovingly packed and shipped from the United States 💚
Processing Time
Please allow 2–5 business days to prepare your order.
Standard Shipping
USA: 3–10 business days
📌 Delivery times are estimates and may vary depending on USPS processing and holiday seasons.
Free Shipping
Enjoy FREE US shipping on orders over $50 🎉 (Shipping cost will automatically update at checkout.)
Refunds & Returns
- All sales are final.
- We do not accept returns or exchanges.
- If your order arrives damaged or defective, please contact us and we’ll do our best to assist 💌
Custom Requests / Commissions
- We are currently not accepting custom requests, but hope to offer them in the future 💚
Digital Products
- We do not sell digital products at this time.
Still Need Help?
- Feel free to contact us anytime:
Instagram DM: Turtlelab_official